Architectural Windows & Doors Support Portal

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. A valid email address is required to submit a ticket.

Please Note: Only products supplied by Architectural Windows & Doors can be serviced please read the information about the Product Guarantee & Warranty for clarification of warranty and non-warranty items.

Non-Warranty or requests which are out of servicing area may be referred to 3rd party window/door repairer services

We do not offer a repair and/or adjustment service due to normal use and similar wear and tear after the initial service has been completed.
Such requests will be advised to seek a 3rd party window/door repair company local to the site.

If a service or assessment is performed and fault is deemed out of warranty – labour and callout fees may apply

  • Proof of purchase may be required
  • Upload images or videos (less than 20mb total) of the fault or issue (e.g of the hardware or operation issue) which will help us to assist you further
  • An estimate of costs will be sent for non-warranty repairs, requiring payment prior to work commencement
  • Non-Warranty Callout Fee: $150 + GST (per staff member) additional travel charges may apply outside of Greater Brisbane area.
  • Non-Warranty Labour: $75 + GST per hour/ per staff member required
  • Non-Warranty Cost of parts is additional to Labour charges
Submitting a support ticket is required to provide details of items that need attention, please ensure this list is complete as further call-outs may be charged.